**THIS IS IMPORTANT INFORMATION REGARDING TEMPORARY PROTOCOL CHANGES**
As veterinarians, a key part of the oath that we took was to protect and promote public health. We at Agri-Pet Veterinary Service take that oath very seriously and are working to slow the spread of the novel coronavirus and related disease (COVID-19).
In an effort to remain open and protect ourselves and the public, we are making the following policy changes, effective Monday, March 16, 2020:
Only hospital personnel will be allowed inside all areas of the hospital, but we will continue to provide service.
We ask that you call us when you arrive for your scheduled appointment and you will be transferred to one of our technicians to go over any history, concerns, symptoms, or questions you have regarding your dog/cat (just as if you were in the clinic). Please remain in your car with your pet to wait. We will call you when an exam room is available. You can then bring your pet to the lobby and hand it off to one of our team members, then return to your car to wait. We will examine your pet, perform any necessary procedures or diagnostics, then we will return your pet to you and collect payment at your car or by phone.
If you are picking up medications or food, please call us and we will bring it to your car and collect payment there. Due to concerns with supply chain interruptions, we will temporarily limit medication refill quantities to a 30-day supply. Please allow 24 hours for all prescription refill requests to be fulfilled.
We encourage you to use our online store for medication refills. Click on the Online Pharmacy button at the top of this page or click on the My VetStore Online button to be directed to the online store website. The medication will be delivered directly to your home in 3-5 days.
We have added additional cleaning procedures such as disinfecting all surfaces more frequently, especially those touched by members of the public such as door handles and our front counter. We will continue frequent hand washing and encourage you to do the same.
We have instructed staff not to come to work if they or someone in their family is sick or has coughing or a fever. We are dedicated to our work, and this is hard but important. Since we are such a small hospital with a small staff this means that we may be short staffed or unable to see appointments some days. Please be patient and understanding if we need to reschedule appointments or schedule further in the future than we usually would.
Finally, please do not bring your pet in or come to our animal hospital if you or a member of your family have a fever, cough, or cold-like symptoms. If you are ill and your pet is sick, please call us so that we can protect ourselves and you can send the pet to its appointment with another person. As of now, it seems that animals do not get ill from COVID-19, but may be able to transmit the virus on their fur, so we would take extra precautions.
We want to be available to help you and your pets now and in the future. Please help us to protect our staff, our families, and our clients, especially those who are at increased risk of developing severe complications should they become ill.